IT News

21 Aug

Computer lab hours at the Towers residential complex through Sept. 1 will be posted on the door at Bennett Tower and at the information desk while Information Technology Services finalizes the hiring of new employees.

Also, all access to the Evansdale Lab for students, instructors and/or staff is now via the main entrance to the library on the 1st floor. The lab no longer has a separate entrance.

Because of summertime renovations, plotters at the Evansdale lab are not yet connected. Instructors should use a temporary drop box on the first floor to submit a test for scanning.

Check back for updates at http://it.wvu.edu/services/labs.

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit http://it.wvu.edu/.

20 Aug

Current WVU students will be able to download Microsoft Office free of charge on as many as five devices at SLIC.wvu.edu, starting Sept. 2.

Microsoft Office, which includes Word, Excel and PowerPoint, will remain free as long as the student remains enrolled. The Microsoft Student Advantage service will end when they graduate or leave the University.

Valid WVU MyID credentials are needed to download the software, and the system requirements list can help ensure it is compatible.

Information Technology Services will provide instructions soon at http://it.wvu.edu/services/slic/softwarelist. Just click on the Microsoft Windows Icon and follow the steps.

Stay tuned for more announcements.

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit http://it.wvu.edu/.

19 Aug

To make the self-service ticket system easier to use, Information Technology Services has reorganized some categories, and added new features and forms.

Students, faculty and staff can access self-service by clicking on the white help button at http://it.wvu.edu/ or by visiting http://it.wvu.edu/support/service-desk. Once logged in using MyID credentials, they may report a problem, submit a request for a specific service or get routed to IT support in a specific college or department, or at a regional campus. Users may also log in to self-service to see the status of their problems or requests.

Many users can also access self-service by clicking on a red Help icon on their desktops.

Self-service requests are faster for customers because only one person submits the information. Tickets filed in the proper category are automatically directed to the group that will address the issue.

The changes, requested by customers, should reduce confusion. The improvements are also part of a continuing effort to provide one-stop shopping for ITS services.

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit http://it.wvu.edu/.

15 Aug

Information Technology Services launched a new online directory Friday, Aug. 15 that is sleeker, simpler to use and will produce more current results. A new security feature also will help prevent phishing and data mining attempts by requiring off-campus users to log in with their MyID credentials after five searches.

The directory (http://directory.wvu.edu/) now draws from a different source and will update as soon as information is entered into either MAP or STAR. Sara Bishop, assistant director of identity management for ITS, says this will eliminate what had often been a two-day delay.

The new directory will appear the same on both desktop and mobile devices, and will work with all browsers. It has information for students, employees and faculty on the Morgantown campus, regional campuses and WVU Research Corp.

The simplified, one-line search box has clickable filters underneath. The page provides a link to the directory for the Health Sciences Center.

Users who are not affiliated with WVU will now be limited to five search attempts in a session. Off-campus users with valid MyID credentials will be able to enter those after a fifth search to continue unlimited searching.

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit http://it.wvu.edu/.

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11 Aug

Students and faculty can now use WVU eCampus on mobile devices by downloading the Blackboard Mobile Learn app through their App Store or Play Store.

Students can get full access to course information directly from mobile devices. Designed specifically for the iOS and Android platforms, the app lets students check grades and assignments, view documents, create discussion and blog posts, and much more. Instructors can post announcements, view class rosters and perform other tasks.

However, the mobile app cannot be used to replace a PC or Mac. Some course content will not be available through the app. Flash formats are not supported on iOS devices or certain Android devices.

Instructors should be aware that there are limitations to mobile-compatible test options. Best practices are available at http://ecampusinfo.wvu.edu/faculty.

Download Blackboard Mobile Learn though the App Store and Play Store; iOS and Android devices on all carriers and networks can use the application. Users can pay a one-time fee of $1.99 for unlimited access on all iOS devices or on all Android devices, but users who want to download the app to both kinds of devices must pay the fee twice.

DOWNLOAD INSTRUCTIONS


  1. Visit the:
    1. App Store on your iPhone®, iPad™, or iPod touch®
    2. Play Store on your Android device
  2. Search for “Blackboard Mobile Learn”
  3. Install the app
  4. Search for West Virginia University
  5. Login to Mobile Learn with your MyID credentials
29 Jul

Information Technology Services will deactivate the unencrypted WVU.MountainAir wireless network on all campuses Saturday, Aug. 9 in an ongoing effort to simplify and improve wireless service. Users should instead begin connecting through WVU.Encrypted.

MountainAir forced users to re-enter their MyID credentials every four hours, regardless of the frequency of the user’s activity. With WVU.Encrypted, users will only need to long with their MyID credentials one time. After that, the network will remember the user in any location on any campus, allowing users to seamlessly roam.

This change will be more convenient for most users and will ensure that people are working in secure wireless environments.

To get started, just refresh the networks on your device and connect to WVU.Encrypted. Please direct any problems or questions to the Service Desk at (304) 293-4444 or ITSHelp@mail.wvu.edu.

To learn more about wireless at WVU, visit http://it.wvu.edu/services/wireless.

22 Jul

A new, more user-friendly version of WVU+kc, an online tool for research compliance, award administration and funding notification, will go live Monday, Aug. 11.

The system is expected to be offline for this upgrade from 5 p.m. Friday, Aug. 8 until 8 a.m. Monday, Aug. 11. Researchers who have already begun questionnaires in the current system MUST complete and submit them before Aug. 8, or the data will be lost. Those who have not begun questionnaires may choose to wait for the new and improved version of WVU+kc.

The changes should be largely transparent to users, but the system should function better and faster.

The upgraded version, developed with input from frequent users, will have fewer questions for researchers submitting Institutional Review Board (IRB) protocols and will be more stable, resulting in fewer errors. Sections deemed not useful have been reduced.

WVU is working closely with officials at Indiana University, another early adopter of Kuali, to discuss challenges and solutions as the product evolves.

Already, WVU+kc is handling 2.5 times more activity, and some faculty members say it’s a big improvement over its predecessor system.

Brent McCusker, an associate professor of geography and chairman of a faculty advisory committee, submitted an IRB protocol at the end of the fall 2013 semester and was finished within three days.

“That’s literally never happened,” he said. “The system itself was just so much easier to figure out.”

McCusker’s research on African farmers in rural Malawi focuses on behavioral science. Under the old system, he had to click “not applicable” dozens of times because his work didn’t involve biomedical testing.

“That has just been wiped away. It was much simpler, much more straightforward,” McCusker said.

“Exempt” studies like McCusker’s account for 50 percent of all WVU research activity, so that benefit has widespread impact on convenience.

McCusker also said he’s pleased that WVU+kc is a one-stop shop: He can now see both front-end research material and post-award information all in one place.

“Is there room for improvement? Sure. Things can always better,” he said. “But compared to what we came from, it’s much better.”

Besides the IRB protocol, WVU+kc features: a Proposal Log used by the Office of Sponsored programs; an Institutional Proposal tool used when a project is officially submitted; a Sub-Award tool to track disbursement of shared funding; and an electronic Green Sheet process, or award-initiation module that has saved 20 hours a week in labor and more than 500,000 sheets of paper over the course of a year.

With WVU+kc, users no longer need to enter the same data three times; now, all related forms are populated with a single data entry.

Nearly three dozen training videos of five minutes or less have been created to help people learn to use the system quickly and easily. Those videos get about 1,000 views a month, and the site has a 60 percent return rate, meaning visitors come back for help on other topics.

WVU set out to become a leader in the Kuali Coeus consortium and was the first university to go live with the IRB module in March 2012. Patience was required at the start, but pages that used to take minutes to load now take an average of just 5-6 seconds.

Crystal Sheaves, a program coordinator at the WVU School of Nursing campus in Charleston, has had a few problems with WVU+kc but says the biggest was a user error: It appeared to her that someone had accidentally deleted an entire protocol that had taken hours to build.

“Initially, I was thinking I was going to have to do all these hours of work again,” she said. Instead, a support person was able to recover the data and rebuild the protocol for her. Sheaves called the technician “a godsend.”

“That kind of service underscores our operating philosophy,” said Dan Vasgird, director of the WVU Office of Research Integrity and Compliance. “We’re just a phone call or an email away.”

For more information on WVU+kc, visit http://kuali.wvu.edu/ or “like” WVU+kc on Facebook. For more about the Kuali Coeus product, institutions that are adopting it and other details, visit http://www.kuali.org/kc.

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22 Jul

The voice mail system at Potomac State College of WVU in Keyser will be intermittently unavailable from 8 a.m. to noon Saturday, July 26, during system maintenance.

This work could affect both callers trying to leave messages in the system and mailbox owners, who will have to reset their Personal Identification Numbers (PINs) when the work is complete.

18 Jul

Several services, including MAP, may be inaccessible from 7 a.m. until 1 p.m. Sunday, July 20 while Information Technology Services does maintenance. This means users will not be able to log into MyAccess, MyTime and Data Miner. Wall time clocks should function normally.

Other systems affected include: Electronic Evaluation of Student Instruction (eSEI); electronic Blue Sheet (eBS); eCampus Course Request System (eRS); Fit Tech Author Certification; Athletic Trainer Scheduling (ATSH); the Research Office Administrative System (ROADS); the statistics and strategic decision-making tool IDEAS; and International Culture Collection of VA Mycorrhizal Fungi (INVAM).

ITS appreciates your patience with these updates.

15 Jul

To reflect our new name, Information Technology Services has also changed the email address that students and employees should use when seeking assistance from our Service Desk support staff to ITSHelp@mail.wvu.edu.

As always, customers may continue to submit self-service trouble tickets at http://it.wvu.edu/support/service-desk or call (304) 293-4444. ITS provides telephone assistance from 6:30 a.m. to midnight every day.

Anyone who maintains a University website that uses the previous email address (oithelp@mail.wvu.edu) should change those references to ITSHelp@mail.wvu.edu. However, emails sent to the old address will automatically reroute to the new address.

Information Technology Services reorganized over the summer, merging with the former Administrative Technology Solutions and Student Systems Management. To learn more about our structure or to see an organizational chart, click here: http://it.wvu.edu/who-we-are.