IT News

23 Oct

Information Technology Services recommends that WVU students and employees delay installing the new Mac operating system Yosemite, OSX 10.10 until its components are compatible with various University systems.

Students who download the new version are likely to experience problems with eCampus as a result because the Java version required for OSX 10.10 is incompatible. If users decide to upgrade, they must use Java 7 U 71 or higher.

Employees who download the new version of Java in OSX 10.10 could experience some problems with STAR or MAP.

Mac users who download the new operating system also should be aware that not all printers will work with OSX 10.10. Konica Minolta BizHubs has not yet deployed new printer drivers or indicated when it will.

In testing, it appears that Kaspersky Anti-Virus installs on Macs with the new operating system, but it doesn’t run properly.

ITS recommends that users delay installing this new operating system until further notice.

Please direct questions and concerns to itshelp@mail.wvu.edu or call (304) 293-4444 .

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit http://it.wvu.edu/.

23 Oct

Senta Chmiel and Ashley Mulligan will represent Information Technology Services this weekend as mentors for the Hack the Gender Gap Hackathon.

Women from WVU, Howard University, Penn State, Georgetown, Syracuse and other schools will be traveling to the new Innovation Lab at WVU’s Reed College of Media to participate.

The three-day event begins Friday, Oct. 24 at 8:30 p.m. with a live broadcast and interactive discussion with panelists at Google.

On Saturday, participants will work in teams to envision, map and pitch a start-up use for wearable technology that delivers a singular idea, product, service or process to solve a problem in the media industry.

On Sunday, the ideas will be presented to a panel of judges from the media and technology industries. The winners will be featured on the PBS MediaShift website.

Ashley will be live tweeting under her Twitter handle, @wvashleyg, and the hashtag #gendergap. Senta’s Twitter handle is @sfchmiel.

Click here for live streaming info:

http://www.pbs.org/mediashift/2014/10/live-stream-hack-the-gender-gap-on-women-in-tech-media/

For more about the event itself, click here:

http://wvutoday.wvu.edu/n/2014/10/13/wvu-reed-college-of-media-to-co-host-women-s-hackathon-symposium-with-pbs-mediashift

21 Oct

Copy centers in four locations around the Morgantown campus have added test scanning and several other new services, becoming more convenient Service Centers under Information Technology Services.

The Service Centers now serve as convenient, same-day pickup sites for purchases made through the Software Licensing Information Center (http://it.wvu.edu/services/slic/softwarelist). The Service Centers also will serve as pickup and drop-off locations for SEIs, or Student Evaluation of Instruction surveys, giving faculty members an alternative to campus mail.

Digital Document and Copier Services (http://documentservices.wvu.edu/) merged with ITS on July 1, reporting to Service Management Director Randy Stalnaker.

The Service Center previously located in the Communications Building on Evansdale is now in the Prete Building at 3040 University Ave. The other new location is the Evansdale Library. Service Centers also remain at the Mountainlair and the Health Sciences Center.

All locations will continue to provide copying, binding, laminating, faxing and digital printing services, including brochures, posters and other big prints.

For specific requests and cost estimates, please send an email to wvprint@mail.wvu.edu or contact the following people at each location:

PRETE BUILDING Christine Davis, Christine.Davis@mail.wvu.edu

(304) 293-6366

EVANSDALE LIBRARY Louis Rovegno, Louis.Rovegno@mail.wvu.edu

(304) 293-4684

MOUNTAINLAIR Michael Yoney, Michael.Yoney@mail.wvu.edu

(304) 293-2040

HEALTH SCIENCES James Foley, James.Foley@mail.wvu.edu

(304) 293-5069

15 Oct

Information Technology Services has taken several steps to try to block unsolicited email invitations to students from a third-party, commercial website called GetStudyRoom.com. About three dozen students have complained since Sept. 29 that they received unwanted invitations from the social media site that purports to let students collaborate on academic work.

ITS also intends to contact the operators of the GetStudyRoom application, and request that they stop asking students for their WVU credentials.

ITS was able to identify the students who improperly provided their credentials to GetStudyRoom. These students will be contacted directly by phone and email, and will be required to reclaim their MyID credentials with a quiz and change their passwords, starting 7 a.m. Thursday.

Students who aren’t sure whether they were tricked by the GetStudyRoom application can find out here: http://defendyourdata.wvu.edu/phishing-check/

ITS has been investigating how the GetStudyRoom service works and how its operators were able to contact students. ITS also has reviewed how other schools have dealt with the service and discovered the application has been blocked by the University of Central Florida, Penn State University and Northern Arizona University.

GetStudyRoom requires an .edu e-mail address to sign up and asks students for their institution’s name. But it was not created by the eCampus vendor, Blackboard, or solicited or vetted by ITS.

Students should NOT use WVU passwords for GetStudyRoom or any other third-party site. If your GetStudyRoom password is currently the same as your MyID password, please go to https://myid.wvu.edu/ and change your MyID password.

Sharing usernames and passwords is a violation of University policy (http://it.wvu.edu/governance/standards-and-procedures/all-standards/au) governing how students and employees should use technology.

Students who shared their WVU passwords did NOT have the ability to compromise any other students’ passwords or personal information. Classmates’ email addresses were the only pieces of information ever obtained by GetStudyRoom.

Any student or employee who receives suspicious or unsolicited email should forward those to DefendYourData@mail.wvu.edu for review.

14 Oct

ITS replacing Datacenter hardware Oct. 24-26

Michael | October 14th, 2014

Information Technology Services will be replacing hardware that guarantees an uninterrupted power supply to the Datacenter at One Waterfront Place from 6 p.m. Friday, Oct. 24 until 6 p.m. Sunday, Oct. 26.

The first phase was conducted Oct. 10-12 with no interruption of service, and no outages or downtime are expected for any servers or University systems during the second phase.

However, many mission-critical applications such as eCampus are housed in the Datacenter, and as with any maintenance, there is always a small risk that service could be disrupted.

Contractors will use both the building generator and an alternate power supply to avoid any outages. Should there be a problem, ITS Communications will inform users on multiple platforms, including social media and text messaging

Campus IT managers should plan to minimize the maintenance and patching workload, and reschedule if possible.

The Uninterruptible Power Supply or UPS is a critical electrical apparatus that stands between the University’s electrical power and all computers, networking and telephone equipment in the Datacenter. The UPS ensures there are no voltage spikes or dips in the 24/7 power supply to expensive and electrically sensitive equipment.

The UPS units at Waterfront are discontinued equipment. They have not been manufactured since 2003, and replacement parts are no longer guaranteed. While the units have been very reliable, they must be replaced now to ensure a robust and supportable datacenter for years to come.

10 Oct

Effective immediately, WVU researchers and their staff should begin using MyID usernames and passwords when accessing services offered by the Collaborative Institutional Training Initiative (CITI Program) at the University of Miami.

CITI provides training modules that help researchers nationwide learn to comply with federal standards as they conduct their work. Federal agencies that fund research often require this training, and WVU’s Office of Research Integrity and Compliance (ORIC) also requires certification through some training modules.

Until now, WVU research teams have signed in to CITI using various email accounts and credentials. That means the training sessions were not automatically linked to the same user. Now, researchers can use their MyID usernames and passwords to ensure that all training sessions are linked to the same account.

Users who know that they have used multiple accounts in the past or who know they have never used MyID credentials must follow the instructions in this link to merge those accounts:

http://citiprogram.desk.com/customer/portal/articles/163321-i-currently-have-two-learner-accounts-can-i-merge-them-into-one-citi-program-account

2 Oct

Students who are invited to join a third-party, commercial website called GetStudyRoom.com, should NOT use WVU passwords to join. Students who have already joined StudyRoom using WVU credentials should immediately go to https://myid.wvu.edu/ and change their passwords while Information Technology Services investigates several inquiries from students who have received unsolicited invitations.

StudyRoom requires an .edu e-mail address to sign up and asks students for their institution’s name. But StudyRoom was not created by the eCampus vendor, Blackboard, or by ITS.

Students who want to use StudyRoom or other social media or third-party academic services should NOT use their WVU passwords, as that information could potentially be used to compromise your personal information and University systems.

Unsure whether an email invitation is legitimate or a scam? Forward it to DefendYourData@mail.wvu.edu for review.

30 Sep

Information Technology Services will be replacing hardware that guarantees an uninterrupted power supply to the Datacenter at One Waterfront Place over two weekends in October.

No outages or downtime are expected for any servers or University systems. However, many mission-critical applications such as eCampus are housed in the Datacenter, and as with any maintenance, there is always a small risk that service could be disrupted.

The first maintenance period will start at 6 p.m. Friday, Oct. 10 and conclude by 6 p.m. Sunday, Oct. 12. The second maintenance will be done during the same hours Oct. 24-26.

Contractors will use both the building generator and an alternate power supply to avoid any outages. Should there be a problem, ITS Communications will inform users on multiple platforms, including social media and text messaging

Campus IT managers should plan to minimize the maintenance and patching workload those two weekends and reschedule if possible.

The Uninterruptible Power Supply or UPS is a critical electrical apparatus that stands between the University’s electrical power and all computers, networking and telephone equipment in the Datacenter. The UPS ensures there are no voltage spikes or dips in the 24/7 power supply to expensive and electrically sensitive equipment.

The UPS units at Waterfront are discontinued equipment. They have not been manufactured since 2003, and replacement parts are no longer guaranteed. While the units have been very reliable, they must be replaced now to ensure a robust and supportable datacenter for years to come.

29 Sep

Purchases of software, hardware or consulting services valued at less than $5,000 no longer require review by Procurement, Contracting and Payment Services (PCPS) or prior approval by PCard Administration.

Earlier this fall, Information Technology Services introduced an online pre-approval tool for IT purchases. This tool now also determines whether a PCPS review is needed and generates a notification if one is required. A staff member will then contact the customer about any necessary forms or legal review. Purchasers no longer need to contact PCPS separately to request that Terms and Conditions be reviewed.

PCPS and Information Technology Services have worked together on this change as part of an ongoing effort to provide faster, more efficient service. To submit pre-approval requests, click http://wvu.qualtrics.com/SE/?SID=SV_3xvJ0fsDJJF9sup.

IT approval does NOT replace funding or budget approvals that occur within the unit or the Expert Business Office (EBO). The form generates an email listing approved purchases that the requester should submit with a purchase request or PCard documentation to the EBO.

The ITS Purchasing Tool is also available on the ITS website at http://it.wvu.edu/services/software and on the PCPS site at http://financediv.wvu.edu/home/pcps/procurement/computer-purchasing.

To further streamline IT purchasing, customers can now notify PCPS of purchases that will exceed $5,000 using the same tool. That eliminates a second step for employees. A PCPS staff member will contact the customer to advise whether any additional forms or legal review is required.

The new system also gives IT managers the ability to track what’s being purchased, including through PCards, and spot trends and money-saving opportunities.

Purchases made from the ITS Software Licensing site (http://it.wvu.edu/services/slic/softwarelist) as well as desktops, laptops, and peripherals purchased from previously negotiated contracts, such as Dell, Apple, and CDWG, do not require approval through the new form.

For the latest technology news, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit its.wvu.edu.

19 Sep

A login page for multiple WVU systems has a new look and is now mobile-friendly. Users accustomed to seeing a blue background began seeing the image below as of Thursday evening.

LogoIn

Although the site may appear different, it will continue to function as a MyID authentication service for the following systems:

• eRS
• eSEI
INVAM
SGA Grants
• Vanderbilt CORES
• Voluntary Benefits
• eCampus
• Enterprise Requests

Please direct questions to the Information Technology Services help desk at itshelp@mail.wvu.edu or 304-293-4444.