IT News

2 Mar

WVU students are invited to participate in a brief national survey about how they use technology. The results are important will help Information Technology Services learn how to provide better services and improve experiences.

Participation is voluntary and confidential, and completion of the survey should take only about 15 minutes. There is no penalty if you choose not to participate, and you are not required to answer every question. You may quit the survey at any time. You must be at least 18 to participate.

This survey will remain available until midnight April 20. Please click here to begin:

This study is being conducted by EDUCAUSE, a nonprofit association dedicated to advancing higher education through the use of information technology. Amy Baker, ITS’ Business Relationship Manager for Students, is the primary investigator for WVU’s participation. If you have any questions or problems, please contact Amy at or EDUCAUSE at

The WVU Institutional Research Board has approved this research project as an exempt study.

26 Feb

West Virginia University students are being targeted in a telephone scam that uses a legitimate phone number that has been inappropriately commandeered by someone seeking access to personal information. The number displays as Charleston Police Department on caller IDs, but it is NOT police who are calling. If you receive such a call DO NOT provide Social Security Numbers, birthdates or any other personal information.

Students who have been contacted have falsely been told that warrants have been issued for their arrests and that scholarship funds are in jeopardy if personal information is not immediately provided, and/or that their information has been compromised. However, WVU has not asked Charleston police to contact any students about matters involving academics, financial aid or disclosure of personal information.

Students who receive such a call or see a missed call from Charleston Police Department on their phones are urged to file a report with University Police by telephone only, calling 304-293-COPS (304.293.2267). Please do not email.

Charleston police ask that students NOT call the number displayed, as the department is also a victim in this scam. The number is the main line to a records department, and police have received a number of calls from concerned students since December, including about 15 on Thursday morning (Feb. 26).

Information Technology Services urges students to be suspicious about all unsolicited electronic communications seeking personal information, including such things as birthdates, SSNs, and usernames and passwords. Personally identifiable information can be used to steal your identity and commit fraud. For tips on protecting yourself, spotting scams and setting up fraud alerts, please visit

Additional tips from University Police Department:

If you are contacted by someone who claims there is a warrant for your arrest or is claiming to collect a debt that you do not owe, you should:

• Ask the caller for name, company, street address and telephone number.
• Tell the caller that you refuse to discuss any debt until you get a written “validation notice.” The notice must include the amount of the debt, the name of the creditor you owe and your rights under the federal Fair Debt Collection Practices Act.
• Contact local law enforcement agencies if you feel you are in immediate danger.
• If you have already given out information about your bank accounts or credit cards, contact your bank(s) and credit companies.
• Contact the three major credit bureaus and request an alert be put on your file.
• If you have received a legitimate loan and want to verify that you do not have any outstanding obligation, contact the loan company directly.
• File a complaint at

For the latest on outages, tools and other technology issues, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

24 Feb

The eCampus system will be unavailable from 8 a.m. Wednesday, May 13 until 5 p.m. Thursday, May 14 for scheduled maintenance. If the work is completed faster than anticipated, the system could be released to users before 5 p.m.

This maintenance will fix some bugs, set the Content Editor spell-check option to ON by default for instructors, and enhance some features in the Calendar tool. Users will have more choice in how their calendars are formatted and when making date selections. They also will be able to alter the first day of the week that starts the calendar view in both month and week views.

Information Technology Services has scheduled two sessions on Friday, May 15 for faculty members who want help. The open lab help session is for those who have already built the course(s) they teach but need some additional help. The one-hour training sessions are for eCampus newcomers, and walk-ins are welcome. Registration is not required.

Here are the details on both:

Open Lab Help Session

Engineering Sciences Building, G-11

(Capacity: 48 seats)

  • 9 a.m. to 4 p.m. May 15

Introduction/Basics of eCampus (Training)

Engineering Sciences, G-3

(Capacity: 42 seats)

  • 9:30-10:30 a.m.
  • 11 a.m.-noon
  • 1:30-2:30 p.m.
  • 3-4 p.m.

Faculty should also note that summer course shells will be available in eCampus starting April 13. Students will not be able to access summer courses until the start date, as set in STAR.

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

16 Feb

A randomly selected group of 2,500 University faculty members will soon receive an email invitation from Chief Information Officer John Campbell to participate in a national survey about experiences with technology. Participation in this 15-minute, web-based survey is strongly encouraged and could help Information Technology Services provide better services and experiences.

The survey link will be sent within a week from and will remain live until midnight March 20. The WVU Institutional Research Board has approved this research project as an exempt study.

This national EDUCAUSE survey also will help ITS measure its progress with other institutions. EDUCAUSE is a nonprofit association that helps those who lead, manage and use information technology to shape strategic decisions at every level within higher education.

Results from past surveys have provided guidance on wireless coverage for classrooms as ITS upgrades campus buildings. This survey will be an opportunity to weigh in on such issues as mobility, networking and other topics.

Participation is voluntary, and the invitation will include an opt-out link. All responses will be anonymous and confidential.

12 Feb

Many systems and applications, including eCampus and the research funding tool WVU+kc, will be unavailable from 8 a.m. to noon Sunday, Feb. 15 while ITS conducts maintenance.

This work will also affect access to systems or services that require MyID authentication, and all development tools and code repositories that are managed by ITS.

Systems that could be affected by this outage are listed below:

Academic Software Center (
Aon Hewitt (Voluntary Benefits)
Athletic Trainer Scheduling (ATSH)
AxiUm (dental school database)
Campus Labs
Core Ordering and Reporting Enterprise System (CORES)
Collaborative Institutional Training Initiative (CITI)
Digital Measures
eCampus Request System (eRS)
electronic Student Evaluation of Instruction (eSEI)
Enterprise Requests
Hobsons Information Technology Services website
MyID Special Access Online Directory
Student Government Association (SGA) Grants app
WVU+kc (Kuali)

9 Feb

Faculty, staff and students are invited to review and comment on a proposed policy that would help protect Social Security Numbers from inadvertent disclosure by requiring the use of WVU ID numbers as the primary means of personal identification. With this policy, Information Technology Services is formally documenting current best practices and providing guidance to both central and independent IT units on all WVU campuses.

ITS will accept comment until midnight March 10.

The proposal requires that the WVU ID number be used as the identifier for students and employees in electronic communications, and that the WVU ID number be the primary identifier for students and employees in University systems. SSNs can be used in University systems only when there is a federal or state requirement to collect them.

Unlike an SSN, a WVU ID number has no value or meaning outside the University’s systems. Exposing an SSN, however, can put a person at risk of fraud and identity theft. Protecting that information is a University and ITS priority. Under this proposed policy, units or individuals who breach the privacy of another person by improperly using, obtaining or disclosing an SSN could be subjected to disciplinary action.

After the public comment period, ITS will consider the comments and questions. If only minor revisions are required, the policy will be sent to the IT Oversight Committee for final approval. Should there be a significant revision, the draft language will be reposted. The Social Security Number Protection Policy will be reviewed every three years.

Comments should be directed to Information Security Services Director Alex Jalso at

5 Feb

Faculty and staff using eCampus can learn to maximize the use of all Respondus applications by participating in ongoing series of training opportunities.

Each 45-minute session provides a live demonstration, plus tips for getting started.

 Below is the list this month. Instructors may sign up at

LockDown Browser & Respondus Monitor: Prevent Cheating During Exams

Wednesday, Feb. 11, 3 p.m. EST

Friday, Feb. 27, noon EST

Respondus 4.0: Create & Manage Exam Content

Thursday, Feb. 12, 3 p.m. EST

StudyMate: Engage Students with Learning Activities and Games

Wednesday, Feb. 18, 3 p.m. EST

See the schedule to learn about new dates as they are posted.

3 Feb

Information Technology Services has scheduled a wide range of training opportunities for faculty and staff throughout the spring 2015 semester, including multiple sessions on eCampus. Check out the calendar here:

The schedule includes hands-on experience with eCampus and Blackboard Collaborate Feb.5-6 at the Potomac State campus, and a session on creating eCampus tests and surveys on the Morgantown campus Feb. 13.

The calendar also includes workshops on cyber security, where faculty and staff can learn how to protect WVU data and their personal identities. Topics include creating strong passwords, and recognizing and avoiding spam and phishing attacks. The next session is 10-11:15 a.m. Feb. 9 at Engineering Sciences.

An introduction to the new retiree email service is set for 11 a.m.-noon Feb. 10 at One Waterfront Place, Room 4106.

Faculty and staff can submit special training requests for ITS supported projects and applications. Schedule a comprehensive needs analysis to provide training that meets your expectations by contacting us at

2 Feb

Information Security Services urges faculty, staff and students who have downloaded the new Microsoft Outlook app for iOS and Android to be aware of possible security risks with the application. Although the app is a legitimate Microsoft product, it has raised privacy concerns among information technology experts.

The product, now available in iTunes and Google Play Store, is a rebranded version of the Acompli email app that Microsoft recently acquired. The security and privacy concerns center on the storage of credentials and data.

Credentials such as MyID usernames and passwords are stored on the cloud, along with messages, calendars, contacts and attachments retrieved from associated mail servers. The application also makes it possible for users to share University data with unapproved outside services such as personal Google Drive and DropBox accounts.

Users should avoid sending any sensitive, confidential or personal information by email, including in attachments. Users should never place University data on unapproved cloud storage.

Information Technology Services does not support this product, but security-related questions may be directed to

30 Jan

Over the summer, Discoverer, one of several tools used by central business units and EBOs (business offices) for retrieving financial and human resource reports out of MAP, will be discontinued by the vendor. To prepare, ITS has identified all active Discoverer reports and will make that data available through a different tool, using Data Miner whenever possible.

As an initial cleanup effort, Discoverer reports that duplicate other existing reports will be removed beginning Feb 1. Examples of these duplicate reports include those that were previously available through Data Haven, which were moved to Data Miner in summer 2013.

The chart below shows Discoverer reports that are already available in Data Miner along with the Data Miner dashboard that should be used to retrieve the information. This chart will be updated as we verify that data in other Discoverer reports is available through existing Data Miner dashboards and/or develop new Data Miner dashboards.

If you need access to Data Miner or would like a “refresher” training, please visit