IT News

16 Dec

Faculty and staff may now download free Microsoft Office and Office Mobile applications through the University’s Office 365 licensing. This effectively will allow WVU employees to install Microsoft Office on a total of five personal devices and five mobile devices. It also will give users access to the new Outlook for Mac.

For students, ProPlus replaces the free download site for Student Advantage. For employees, this provides the ability to download Office onto personally owned devices. Instructions are at:

HSC employees can find instructions for downloading free Microsoft Office and Office Mobile applications at Click on Office 365 Training Resources.

ITS is also increasing the number of days that email will remain in the “Deleted Items” folder of your Office 365 account. Mail will be discarded automatically 90 days after being placed there. The previous setting was 30 days. These changes affect all Office 365 accounts on the main, Health Sciences, Potomac State and WVU Tech campuses.

15 Dec

Information Technology Services is streamlining the processes that ensure retiring faculty members continue to have access to University systems, including email, while awaiting review for emeritus status. This should reduce work for academic leaders, payroll and EBOs (expert business officers) starting in January 2015.

The University termination form is being modified to ask if the departing employee is faculty. If so, a new question will appear, asking whether the individual is seeking emeritus status. If “yes” is selected, access to University systems will automatically be extended until June 30 of the year following the retirement. This means EBOs will no longer need to submit a courtesy appointment request to maintain a faculty member’s access.

When the emeritus review is completed through Academic Affairs, the faculty member will either be awarded emeritus status or will be identified as a regular retiree. Emeriti faculty will continue to have the access they had as faculty members, and faculty not awarded emeritus status will have standard retiree services.

If the termination form does not indicate that a person is requesting emeritus status, the faculty member will receive standard retiree services immediately after their last day of employment. Standard retiree services will include email, wifi and library access but do not include access to Microsoft OneDrive, research systems, eCampus or other systems.

As a new semester nears, ITS also wants to remind deans and department chairs that early access can be requested for incoming faculty, including part-time and non-permanent positions. The department’s EBO should enter an “Early Access Date” when completing the Hiring Wizard.

After the Hiring Wizard has been completed, the individual has been processed for payroll and the early access date has arrived, the incoming employee will have access. Remote processing is available for those who cannot complete the paperwork in person, and exceptions to processing can be granted in special circumstances.

11 Dec

The eCampus system will be unavailable from 8 a.m. Monday, Jan. 5 until 5 p.m. Tuesday, Jan. 6 for maintenance. When it returns to service, faculty will notice several new features, including “Announcement Cast,” which provides the ability to send a simultaneous announcement to all classes an instructor is teaching.

Students, meanwhile, will have a new way to find opportunities through the “Internships and Job Search” tool. The portal to should make it easier to match students with internships, part-time jobs and other entry-level positions by location. It also offers Facebook integration, and career predictor and resume building services.

Bb Grader is a free app available for instructors only to grade assignments on iPad or iPad mini with iOS 7.0 or greater. This app is not yet available for Android devices.

Information on Bb Grader is available at

A full list of the latest enhancements to eCampus is available at:



Remember: eCampus is now available on mobile devices. Download Blackboard Mobile Learn app through the App Store or Play Store with a one-time fee of $1.99 for unlimited access on all iOS devices or on all Android devices. Users who want to use eCampus on both kinds of devices will have to pay two fees.

Here are instructions:
1. Visit the App Store on your iPhone®, iPad™, or iPod touch® or the Play Store on your Android device
2. Search for “Blackboard Mobile Learn”
3. Install the app
4. Search for West Virginia University
5. Login to Mobile Learn with your MyID credentials

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

11 Dec

A convenient new web-based printing service that works with Mountaineer Cards and Mountie Bounty is now available at the Summit and Arnold Halls, and in the lobby of Brooke Tower at the Evansdale Residential Complex. It will be expanding to other campus locations in the coming weeks.

Information Technology Services plans to add MyPrinting services to the Downtown Library, Health Sciences Center, Davis College of Agriculture, Natural Resources and Design, and select locations at Reed College of Media over winter break.

To use MyPrinting, students or employees must have a supported web browser, a WVU email account, an active MyID account, and a Mountaineer Card or Value Card with a Mountie Bounty balance.

MyPrinting allows users to upload documents directly to the print queue or email them. Students do not have to live in a residence hall to use the service. They can send documents from anywhere and retrieve them at any enabled printer with just a swipe of their Mountaineer Card.

MyPrinting lets users see their printing queue and history, and see the Mountie Bounty balance. The service is also compatible with laptops, tablets and smartphones.

Students have long requested these additional printing services, which can be used by employees only if they maintain a Mountie Bounty balance.

To get started, click on and log in with valid MyID credentials.

As new locations are brought online, they will be posted at, where users can also find a guide to the system.

Please direct questions or requests for help to the ITS Service Desk at or call (304) 293-4444.

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

10 Dec

All WVU retirees who want to maintain a University email account and stay connected to the institution and their colleagues will be able to do so starting Jan. 5, 2015.

Information Technology Services and Human Resources have collaborated to create accounts and meet the needs of some of the approximately 3,300 existing retirees and the 200 employees who retire each year.

Postcards with instructions on how to claim a retiree email account will be mailed out Jan. 5 and will also be posted on

Frequently asked questions (FAQ) also will be posted under retiree email at, and both websites will be updated as more information is available. This service is available to any retiree, regardless of whether they were faculty or staff.

In addition to email, new MyID accounts will give all retirees continued access to wi-fi resources. Some retirees may be unfamiliar with the MyID system; it is WVU’s identity management system and ensures that each person has a unique set of identifying credentials to gain access to certain University systems.
About 600 Emeritus retirees will continue to have the same level of access to University systems as they had when they were employees. That includes the ability to use eCampus and to access research tools.
Retirees will continue to receive email notices when their MyID passwords are about to expire so they can renew their credentials and maintain access to the email accounts.

Accounts that go unused will be deactivated after six months of inactivity, and any email associated with the account will be removed. Retiree accounts that are deactivated can only be reinstated upon request through the ITS Service Desk

Email accounts of non-Emeritus retirees from the Health Sciences Center will be emptied of all content, excluding address book contacts, to address potential risks relating to HIPAA and other regulations, along with the need to protect confidential, institutionally owned information.

Email accounts for HSC Emeritus faculty will continue to be handled as they have in the past, with the full mailbox remaining intact.

Retirees will not have to install any software on their computers to use this email. It is web-based and will be accessible through

Any WVU retiree who does not want a University email account can decline this new service, and ITS will deactivate the account. Simply send an email to or call (304) 293-4444.

21 Nov

WVU students and employees who delayed installing the new Mac operating system, Yosemite OSX 10.10, may now proceed and are unlikely to encounter compatibility issues with most University systems.

STAR, eCampus and Kaspersky Anti-Virus downloads should all function normally with Yosemite.

Users could potentially encounter problems with MAP (Mountaineer Administrative Processes) because it currently requires Java 6 rather than more recent versions. Printing in some locations could also be affected because Konica Minolta is no longer releasing new drivers for some older machines. Most printers will become usable as the new drivers are released.

For assistance with either MAP or printing alternatives, please contact Information Technology Services at (304) 293-4444 or

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

21 Nov

As the holiday shopping season gears up, so are the scammers who want to steal your personal and financial information. Information Security Services reminds all students and employees that you should NEVER use your WVU credentials for personal online shopping or give up your password to anyone who asks for it.

Shoppers also should be vigilant about suspicious email, including those claiming to come from vendors or shipping companies. Phishing attempts aimed at stealing your username and password are often disguised as fake invoices or tracking notices.

Other clues that might indicate a phishing scam include: threats for failure to act; a suspicious-looking email address for the sender; pleas for money; and misspellings and poor grammar. You can see examples of additional clues here:

Remember, the best defense against identity theft is an educated consumer.

For a full list of tips for safe cyber shopping, click here:

WVU Information Technology Services personnel will NEVER send you an unsolicited email asking for your MyID username and password or other personally identifiable information. The only time you may be asked for that information is after you’ve contacted the Service Desk for help.

When in doubt, forward questionable email to

You can also check out an infographic about Cyber Security here:


20 Nov

Starting Monday, Nov. 24 and for the remainder of the fall semester, faculty will be able to sync i>Clicker2 software from on-campus locations only. Users who try to sync software from off-campus locations will get an error message, “Validation Error: There was problem validating the information provided. Please check your entries and try again.”

A vulnerability was recently discovered in i>Clicker2 version 6.4.1 and earlier versions. That means the privacy and security of transmissions can no longer be guaranteed.

Faculty using v6.4.1 and earlier versions will need to upgrade their software to iClicker2 version 6.4.2 afterthe fall semester ends.

The new V6.4.2 software will be available on Dec. 29 at under “Software Downloads.” All faculty should upgrade to this version before the start of the spring semester. Afterward, users will be able to sync from both on- and off-campus locations.

Please direct questions or concerns to the ITS Service Desk at (304) 293-4444 or email

6 Nov

The ‘My Courses’ tab and all its associated features in MIX will be deactivated prior to the start of the Fall 2015 semester due to changes in the underlying software. Information Technology Services is announcing this change now so that all faculty members have sufficient time to begin planning to use eCampus when emailing their classes or using course and content tools.

The training team at Information Technology Services has already scheduled two introductory classes on eCampus for Wednesday, Nov. 12 and Tuesday, Nov. 18. Classes will continue to be offered throughout the spring semester as well. To view the training schedule and see more details, click here:

For those unavailable to attend a class, instructions for two options to email a class are available here:

eCampus offers virtually every feature that MIX offers, along with some additional features. Faculty can view a side-by-side comparison of services here: Comparison of MIX and eCampus Tools

The current version of MIX is nearing its end of life. ITS is participating in a beta program for the new portal software, which currently does not include course management capabilities. The new portal instead includes more extensive integration with eCampus and its course management tools. More information about the new portal will be available this summer, but ITS wants to give faculty using the course management tools in MIX as much time as possible to transition to eCampus.

Although there have been some unplanned outages this semester, eCampus has been stable for the past month, and faculty should feel confident using it. ITS technical staff has worked with several vendors to isolate the possible root cause(s) and has conducted simulated stress testing to replicate the scenario experienced during mid-terms. Recommendations from the vendors have been implemented, along with new monitoring processes.

“With the end of life of our current software portal, we must work with faculty to make sure their needs are covered,” said Associate Provost and Chief Information Officer John Campbell. “With this advance warning, we are providing as much time as possible to work with faculty and ensure they are ready for the change.”

Please direct any questions or concerns to project manager Kristin Floyd at

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

23 Oct

Information Technology Services recommends that WVU students and employees delay installing the new Mac operating system Yosemite, OSX 10.10 until its components are compatible with various University systems.

Students who download the new version are likely to experience problems with eCampus as a result because the Java version required for OSX 10.10 is incompatible. If users decide to upgrade, they must use Java 7 U 71 or higher.

Employees who download the new version of Java in OSX 10.10 could experience some problems with STAR or MAP.

Mac users who download the new operating system also should be aware that not all printers will work with OSX 10.10. Konica Minolta BizHubs has not yet deployed new printer drivers or indicated when it will.

In testing, it appears that Kaspersky Anti-Virus installs on Macs with the new operating system, but it doesn’t run properly.

ITS recommends that users delay installing this new operating system until further notice.

Please direct questions and concerns to or call (304) 293-4444 .

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit