IT News

21 Jan

Application administrator Kathy Ramsey will retire Friday, Jan. 30 after 38 years with WVU, and Information Technology Services is hosting a reception at One Waterfront Place for all friends and colleagues. The event is set for 1:30-3:30 p.m. in room 5115.

Since technology at the University was in its infancy, Kathy has been a part of advancing it. She helped automate many manual business processes, making operations run more efficiently. Among other things, she was instrumental in developing the first interface between WVU’s Accounts Payable department and the state of West Virginia’s system. She also received a commendation from a former WVU president for the original implementation of Oracle applications.

Kathy attended a technical school in Columbus, Ohio, after graduating high school and landed her first job as a keypunch operator for C&P Telephone of Washington, D.C. She left that company as a computer operator and worked for a coal company in Montgomery, W.Va., as a computer programmer.

She was hired at WVU on Dec. 1, 1976, as a supervisor for Document Control in the Controller’s office and advanced to a manager’s position in 1980.

Around 1984, she became Systems Analyst I and remained in that position until becoming an Application Systems Analyst in Computing Services around 1990.

Several years later, when Computing Services became the Office of Information Technology, Kathy became an Application Systems Analyst Lead, which is her current formal title within ITS today.

Please contact if you need additional information about the reception.

16 Jan

With the number of cyber threats constantly growing, Information Technology Services is urging WVU students and employees to ensure their personal devices are protected from viruses, malware and other kinds of cyber attacks. Visit to install Kaspersky Antivirus on up to three personal devices, including desktops, laptops, tablets and smart phones.

Although WVU has not yet been a victim, Information Security Services is seeing an increase in malicious attempts elsewhere to overload and crash computer networks, known as a Distributed Denial of Service attack. Typically, these attacks are aimed at disrupting an organization’s operations rather than trying to obtain data.

Gamers may already have experienced a Distributed Denial of Service attack: On Christmas Day, both Xbox Live and PlayStation Network were attacked by a hacking group that had previously attacked Microsoft and Sony. As a result, users were shut out at the very time many were opening and trying to use their new holiday gifts.

The goal of a Denial of Service attack is disruption; the only difference with a Distributed Denial of Service attack is that it is launched using multiple machines. Hackers take over machines that are infected with viruses, often without the user’s knowledge, and use those infected machines to attack networks.

These Distributed Denial of Service (DDos) attacks often last for many hours as the hackers keep switching to different infected machines, making it difficult for IT managers to determine which machines are orchestrating the attack and flooding the network with massive volumes of data.

If you have already installed Kaspersky on your personal devices, the program will automatically update your antivirus protections for you.

To learn more about a variety of cyber threats, click here:

To learn more about how you can protect yourself, visit

For the latest on outages, tools and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

15 Jan

Faculty and staff may now reserve the use of computer labs operated by Information Technology Services at One Waterfront Place using the 25Live room reservation tool (

Employees may reserve either 5104 or 4106 Waterfront, both of which have 20 seats.

Reservations must be made through 25Live at least one full business day in advance so Desktop Management & Outbound Support can ensure the machines are prepared for any special needs and can install requested software.

All machines have Internet access and are equipped with Windows 7, Microsoft Office, Adobe and Acrobat. They also have Internet Explorer and Mozilla Firefox browsers.

If any specialty software is required, including web-based products that could require add-ons or updates, that need MUST be indicated in the final step of the reservation process in the section titled “Internal Notes.”

For instructions on booking a room, click here:

Faculty and staff who need assistance with the 25Live tool may email or call (304) 293-0069. These rooms may NOT be reserved by phone or through Microsoft Outlook, and they are not available for student use.

16 Dec

Faculty and staff may now download free Microsoft Office and Office Mobile applications through the University’s Office 365 licensing. This effectively will allow WVU employees to install Microsoft Office on a total of five personal devices and five mobile devices. It also will give users access to the new Outlook for Mac.

For students, ProPlus replaces the free download site for Student Advantage. For employees, this provides the ability to download Office onto personally owned devices. Instructions are at:

HSC employees can find instructions for downloading free Microsoft Office and Office Mobile applications at Click on Office 365 Training Resources.

ITS is also increasing the number of days that email will remain in the “Deleted Items” folder of your Office 365 account. Mail will be discarded automatically 90 days after being placed there. The previous setting was 30 days. These changes affect all Office 365 accounts on the main, Health Sciences, Potomac State and WVU Tech campuses.

15 Dec

Information Technology Services is streamlining the processes that ensure retiring faculty members continue to have access to University systems, including email, while awaiting review for emeritus status. This should reduce work for academic leaders, payroll and EBOs (expert business officers) starting in January 2015.

The University termination form is being modified to ask if the departing employee is faculty. If so, a new question will appear, asking whether the individual is seeking emeritus status. If “yes” is selected, access to University systems will automatically be extended until June 30 of the year following the retirement. This means EBOs will no longer need to submit a courtesy appointment request to maintain a faculty member’s access.

When the emeritus review is completed through Academic Affairs, the faculty member will either be awarded emeritus status or will be identified as a regular retiree. Emeriti faculty will continue to have the access they had as faculty members, and faculty not awarded emeritus status will have standard retiree services.

If the termination form does not indicate that a person is requesting emeritus status, the faculty member will receive standard retiree services immediately after their last day of employment. Standard retiree services will include email, wifi and library access but do not include access to Microsoft OneDrive, research systems, eCampus or other systems.

As a new semester nears, ITS also wants to remind deans and department chairs that early access can be requested for incoming faculty, including part-time and non-permanent positions. The department’s EBO should enter an “Early Access Date” when completing the Hiring Wizard.

After the Hiring Wizard has been completed, the individual has been processed for payroll and the early access date has arrived, the incoming employee will have access. Remote processing is available for those who cannot complete the paperwork in person, and exceptions to processing can be granted in special circumstances.

11 Dec

The eCampus system will be unavailable from 8 a.m. Monday, Jan. 5 until 5 p.m. Tuesday, Jan. 6 for maintenance. When it returns to service, faculty will notice several new features, including “Announcement Cast,” which provides the ability to send a simultaneous announcement to all classes an instructor is teaching.

Students, meanwhile, will have a new way to find opportunities through the “Internships and Job Search” tool. The portal to should make it easier to match students with internships, part-time jobs and other entry-level positions by location. It also offers Facebook integration, and career predictor and resume building services.

Bb Grader is a free app available for instructors only to grade assignments on iPad or iPad mini with iOS 7.0 or greater. This app is not yet available for Android devices.

Information on Bb Grader is available at

A full list of the latest enhancements to eCampus is available at:



Remember: eCampus is now available on mobile devices. Download Blackboard Mobile Learn app through the App Store or Play Store with a one-time fee of $1.99 for unlimited access on all iOS devices or on all Android devices. Users who want to use eCampus on both kinds of devices will have to pay two fees.

Here are instructions:
1. Visit the App Store on your iPhone®, iPad™, or iPod touch® or the Play Store on your Android device
2. Search for “Blackboard Mobile Learn”
3. Install the app
4. Search for West Virginia University
5. Login to Mobile Learn with your MyID credentials

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

11 Dec

A convenient new web-based printing service that works with Mountaineer Cards and Mountie Bounty is now available at the Summit and Arnold Halls, and in the lobby of Brooke Tower at the Evansdale Residential Complex. It will be expanding to other campus locations in the coming weeks.

Information Technology Services plans to add MyPrinting services to the Downtown Library, Health Sciences Center, Davis College of Agriculture, Natural Resources and Design, and select locations at Reed College of Media over winter break.

To use MyPrinting, students or employees must have a supported web browser, a WVU email account, an active MyID account, and a Mountaineer Card or Value Card with a Mountie Bounty balance.

MyPrinting allows users to upload documents directly to the print queue or email them. Students do not have to live in a residence hall to use the service. They can send documents from anywhere and retrieve them at any enabled printer with just a swipe of their Mountaineer Card.

MyPrinting lets users see their printing queue and history, and see the Mountie Bounty balance. The service is also compatible with laptops, tablets and smartphones.

Students have long requested these additional printing services, which can be used by employees only if they maintain a Mountie Bounty balance.

To get started, click on and log in with valid MyID credentials.

As new locations are brought online, they will be posted at, where users can also find a guide to the system.

Please direct questions or requests for help to the ITS Service Desk at or call (304) 293-4444.

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

10 Dec

All WVU retirees who want to maintain a University email account and stay connected to the institution and their colleagues will be able to do so starting Jan. 5, 2015.

Information Technology Services and Human Resources have collaborated to create accounts and meet the needs of some of the approximately 3,300 existing retirees and the 200 employees who retire each year.

Postcards with instructions on how to claim a retiree email account will be mailed out Jan. 5 and will also be posted on

Frequently asked questions (FAQ) also will be posted under retiree email at, and both websites will be updated as more information is available. This service is available to any retiree, regardless of whether they were faculty or staff.

In addition to email, new MyID accounts will give all retirees continued access to wi-fi resources. Some retirees may be unfamiliar with the MyID system; it is WVU’s identity management system and ensures that each person has a unique set of identifying credentials to gain access to certain University systems.
About 600 Emeritus retirees will continue to have the same level of access to University systems as they had when they were employees. That includes the ability to use eCampus and to access research tools.
Retirees will continue to receive email notices when their MyID passwords are about to expire so they can renew their credentials and maintain access to the email accounts.

Accounts that go unused will be deactivated after six months of inactivity, and any email associated with the account will be removed. Retiree accounts that are deactivated can only be reinstated upon request through the ITS Service Desk

Email accounts of non-Emeritus retirees from the Health Sciences Center will be emptied of all content, excluding address book contacts, to address potential risks relating to HIPAA and other regulations, along with the need to protect confidential, institutionally owned information.

Email accounts for HSC Emeritus faculty will continue to be handled as they have in the past, with the full mailbox remaining intact.

Retirees will not have to install any software on their computers to use this email. It is web-based and will be accessible through

Any WVU retiree who does not want a University email account can decline this new service, and ITS will deactivate the account. Simply send an email to or call (304) 293-4444.

21 Nov

WVU students and employees who delayed installing the new Mac operating system, Yosemite OSX 10.10, may now proceed and are unlikely to encounter compatibility issues with most University systems.

STAR, eCampus and Kaspersky Anti-Virus downloads should all function normally with Yosemite.

Users could potentially encounter problems with MAP (Mountaineer Administrative Processes) because it currently requires Java 6 rather than more recent versions. Printing in some locations could also be affected because Konica Minolta is no longer releasing new drivers for some older machines. Most printers will become usable as the new drivers are released.

For assistance with either MAP or printing alternatives, please contact Information Technology Services at (304) 293-4444 or

For the latest on tools, outages and more, follow @wvuoit on Twitter, “like” WVU Information Technology on Facebook or visit

21 Nov

As the holiday shopping season gears up, so are the scammers who want to steal your personal and financial information. Information Security Services reminds all students and employees that you should NEVER use your WVU credentials for personal online shopping or give up your password to anyone who asks for it.

Shoppers also should be vigilant about suspicious email, including those claiming to come from vendors or shipping companies. Phishing attempts aimed at stealing your username and password are often disguised as fake invoices or tracking notices.

Other clues that might indicate a phishing scam include: threats for failure to act; a suspicious-looking email address for the sender; pleas for money; and misspellings and poor grammar. You can see examples of additional clues here:

Remember, the best defense against identity theft is an educated consumer.

For a full list of tips for safe cyber shopping, click here:

WVU Information Technology Services personnel will NEVER send you an unsolicited email asking for your MyID username and password or other personally identifiable information. The only time you may be asked for that information is after you’ve contacted the Service Desk for help.

When in doubt, forward questionable email to

You can also check out an infographic about Cyber Security here: